CMSale technical support
Warranty & Support
Technical assistance for your coffee equipment — from installation and troubleshooting to repairs and spare parts. Our team supports you during the warranty period and beyond.
Email Technical SupportOr email support@cmsale.com
12-month warranty
Every CMSale machine comes with a 12-month manufacturer's warranty.
Experienced technicians
Technical guidance from specialists experienced in professional coffee equipment.
Worldwide support
Remote diagnostics, spare parts and technical assistance for customers worldwide.
Long-term service
Maintenance advice, spare parts and professional repairs after the warranty period ends.
How to request support
Start with an email. Our technicians will review the issue and guide you through the next steps.
1. Tell us about the issue
Send your request to support@cmsale.com. To help us assess the problem, please include:
- Equipment brand, model and serial number
- Your order number or proof of purchase
- A short description of the issue and when it occurs
- Any error messages displayed on the machine
- Photos or a short video showing the problem, if possible
2. Technical assessment
We review each case individually. Where possible, we help resolve the issue remotely through technical guidance or replacement parts, avoiding the need to return your equipment.
3. Repair and return arrangements
If inspection at our service centre is required, we organise the return process and provide a prepaid shipping label for warranty repairs. Repairs are carried out in Poland using original components and manufacturer-approved procedures.
Contact us before returning your machine
Our team will confirm whether a service-centre inspection is needed and provide the return instructions.
After the warranty
Our support continues when your warranty ends. Contact us for troubleshooting, maintenance recommendations, genuine spare parts and professional repair services.
Whether you need help with an existing issue or advice on caring for your equipment, our technical team is here to assist.
Need help with your equipment?
Send us your machine model and a description of what you need. We will help you identify the next step.
Contact Technical Support