Warranty Coverage
All CMSale machines and devices are covered by a standard 12-month manufacturer's warranty from the date of purchase. The warranty applies to defects in materials and workmanship under conditions of normal, intended use.
How to Submit a Warranty Claim
To initiate a warranty claim, please contact us at info@cmsale.com with the following information:
- Order number or proof of purchase
- Description of the issue
- Photos or video footage illustrating the problem (where applicable)
Our technical team will assess your case and outline the appropriate next steps - whether that involves remote troubleshooting, a spare part dispatch, or arranging a return for service.
If the machine needs to be returned, CMSale will provide a prepaid return shipping label. All warranty repairs are carried out by our technicians in Poland.
Post-Warranty Support
Once the warranty period has expired, we continue to support our clients. Spare parts, maintenance guidance, and paid repair services remain available - our goal is to keep your equipment running at full capacity regardless of age.
General Enquiries
For any questions regarding product use, compatibility, or technical specifications, please reach out via the contact form on our website or directly at info@cmsale.com.
