Warranty Coverage
All our machines and devices come with a standard one-year warranty. This warranty covers any manufacturing defects or issues that may arise during normal use. We stand by the quality of our products and are committed to ensuring that they meet your expectations.
How to Make a Warranty Claim
If you encounter any issues with your machine or device within the warranty period, we are here to help. Simply follow these steps:
1. Identify the Problem: Before reaching out, try to identify the issue. This will help us provide you with faster and more accurate support.
2. Contact Us: Fill out the contact form on our website or send an email to info@cmsale.com with the following details:
• Your order number or proof of purchase
• A description of the issue you are experiencing
• Any relevant photos or videos that can help us diagnose the problem
3. Receive Assistance: Our support team will review your case and guide you through the next steps. This may include troubleshooting, arranging for a repair, or providing a replacement if necessary.
4. Shipping for Repairs: If your machine needs to be returned for repair, we will provide you with a prepaid return shipping label. Repairs are handled either by our skilled technicians in Poland.
Post-Warranty Support
Even after the warranty period has expired, we continue to offer support for your machines. You can contact us for advice on maintenance, repairs, or spare parts. Our team is dedicated to helping you keep your equipment in top condition.
General Inquiries
For any other questions, whether it’s about product usage, additional features, or anything else, please don’t hesitate to reach out. We’re always here to help. Just fill in the contact form on our website or email us directly at info@cmsale.com.
