At CMSale, we're not just equipment suppliers - we're passionate coffee enthusiasts and engineering experts dedicated to elevating the art of specialty coffee roasting. Based in Poland, our mission is to provide world-class coffee roastery equipment that makes your journey in the fascinating world of coffee both easier and more enjoyable.
Our story began with a vision: to create a coffee machine brand inspired by the global specialty coffee scene. Founder Szymon Ciszek, an accomplished automation engineer, honed his expertise working with Polish coffee roaster manufacturers. This experience gave him invaluable insights into the unique needs and expectations of roastery businesses.
Driven by our love for great coffee and fascination with high-quality machines, we've curated a selection of top-tier roastery equipment. Each piece is chosen to meet the exacting standards of specialty coffee professionals while remaining accessible to passionate enthusiasts.
FAQ:
Which countries do you deliver to?
We deliver worldwide, including to countries outside of the EU, such as U.S. and other regions.
P.S. If you are located outside of the EU, please contact us directly to confirm shipping availability and costs.
From where do you ship the orders?
We ship all orders from our warehouse in the EU (Poland).
For businesses with a valid EU VAT number, we can ship with 0% VAT. However, for private individuals or businesses without a valid EU VAT number, the VAT rate applied will be the one valid in their country of residence.
For orders shipped within Poland, the VAT rate is always 23%, regardless of the presence of an EU VAT number.
How long does the delivery take?
We ship the packages using reliable international couriers.
• Within Poland, delivery usually takes 1 - 2 working days.
• Delivery within the EU typically takes 3 - 5 working days.
• Delivery to other international destinations may take 5 - 14 days, depending on the location.
What does the delivery cost?
Delivery costs vary depending on your location. For detailed shipping costs per country, please visit our Shipping and Payment Terms page.
Is there anything to do concerning customs or taxes?
For customers within the EU, all taxes and customs duties are included in the price, so there’s nothing extra you need to do.
P.S. If you are a business outside of Poland but within the EU and you provide a valid EU VAT number, VAT will not be charged. The VAT will be automatically deducted during the checkout process.
For private individuals within the EU, VAT will be applied according to the VAT rate in your country of residence.
What do I do in the event of a warranty claim?
You receive a 1-year warranty on our products.
Repairs are handled either by our expert service team in Poland.
